Return Policy

ALL SALES ARE FINAL

Returns are not accepted, exchanges may be made in the necessary situations.

  • Due to the nature of my craft, several factors such as measurements and intensity of detail like silver fume can vary greatly from one piece to another.
    • Returns are not accepted on any items due to naturally occurring variations in artisan – handmade work.
  • Photos are stock unless noted to be the exact item.
  • Absolutely NO returns on custom orders such as “Your Name Here”.
    • The ONLY exception would be a replacement if I were to misspell the customization (which has NEVER happened, thankfully!…) It is based on notes that customers enter in brackets in the order and then followed exactly. Should a mistake ever occur I will gladly remake your piece immediately upon confirming order notes.
  • Please note: Every piece created is photographed prior to leaving the studio.
  • Any used items are PROHIBITED from being returned – PERIOD. They simply cannot ship – Please, for somewhat obvious reasons – do NOT even ask me.

My order just arrived and something is broken.

  • You MUST contact me withing 4 days of the tracked arrival date upon receiving any defective item. If a defect is suspected please contact me first. I inspect every item personally and it may be another issue such as a “stuck stem”, there are tips for that – here.
  • Please keep in mind, although this is very durable, properly annealed, borosilicate glass – it is still in the nature of glass to break from time to time. MANY factors can play a roll in this. Then we have the occasional handling or carelessness of the mailing system. Should you receive an item that is cracked or broken please contact me at orders@buyglassblunts.com to discuss your specific situation. I will resolve the issue immediately as necessary.

For more answers please refer to my F.A.Q’s page HERE!