Return Policy


Returns are not accepted, exchanges may be made in the necessary situations.

  • Due to the nature of my craft, several factors such as measurements and intensity of detail like silver fume can vary greatly from one piece to another.
    • Returns are not accepted on any items due to naturally occurring variations in artisan – handmade work.
  • Photos are stock unless noted to be the exact item.
  • Absolutely NO returns on custom orders such as “Your Name Here”.
    • The ONLY exception would be a replacement if I were to misspell the customization (which has NEVER happened, thankfully!…) It is based on notes that customers enter in brackets in the order and then followed exactly. Should a mistake ever occur I will gladly remake your piece immediately upon confirming order notes.
  • Please note: Every piece created is photographed prior to leaving the studio.
  • Any used items are PROHIBITED from being returned – PERIOD. They simply cannot ship – Please, for somewhat obvious reasons – do NOT even ask me.

My order just arrived and something is broken.

  • You MUST contact me withing 4 days of the tracked arrival date upon receiving any defective item. If a defect is suspected please contact me first. I inspect every item personally and it may be another issue such as a “stuck stem”, there are tips for that – here.
  • Please keep in mind, although this is very durable, properly annealed, borosilicate glass – it is still in the nature of glass to break from time to time. MANY factors can play a roll in this. Then we have the occasional handling or carelessness of the mailing system. Should you receive an item that is cracked or broken please contact me at to discuss your specific situation. I will resolve the issue immediately as necessary.

For more answers please refer to my F.A.Q’s page HERE!